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Esso Complaint - Terrible Customer Service again and again... - Customer Service
Esso Complaint

Esso Complaint

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Terrible Customer Service again and again... - Customer Service


Esso - 100 Jamieson Pky, Cambridge ON N3C 4B3 · Cambridge

I wish this Esso wasn't conveniently located to my home but unfortunately it is and I keep going there regardless of the extremely terrible customer service I continue to receive. Sunday night, May 24th was no exception. Apparently the credit and debit was down and it was cash only and there were signs indicating this on the machines...but the signs weren't clear until you got inside, and we were informed by a very rude man, who indicated that we could use the debit machine in the corner for a $3.50 service charge. He wouldn't even accept the litre off coupons for gas from Zehrs. The whole situation could of been handled so much better with better signs as if we saw a sign clearly indicating cash only, we would of went somewhere else, as were the same comments from others. I remember not too long ago saying yes to getting a car wash and no code printed on it, it was clearly cut off, when I discovered this, I went inside to the customer service person requesting a reprint or a car wash, and he said I had to come back and speak to a Manager. So I did, but apparently no soon enough after printing as the Manager didn't believe me that it was cut off and didn't believe me that his employee would say come back and speak to a Manager...this was nuts, I said to the Manager I am not lying, why would I go to this much effort for a car wash, he then said that the employee I described didn't work on that shift, and if any of this was true he would fire the guy, nice manager, sure that employee is rude and a jerk but I didn't want to be responsible for someone getting fired. All this for a car wash, I guess they know that most would give up on something as little like this, but to be accused of lying was just another example of poor customer service at this station. In the past I have had the odd bad car wash where clearly the back is not clean,and I went back in to question which wash I got, and this clearly to much effort on their part to come out and look and there were 2 employees in there that night and all they said was we need to review the wash on their cameras, what? There is a trend with service stations these days unfortunately, poor Customer Service with a lot of stations, and unfortunately there is a pattern here of type of employee and manager.


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